Privacy Policy

Touchland ("we", "us", or "our") is committed to protecting the privacy and personal information of our customers and website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website touchlandstore.com (the "Website"), purchase our products, or interact with our customer support team. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information generated through your use of our Website and services. The types of information we collect include:

1.1 Personal Identifiable Information (PII)

This is information that can be used to identify you individually, which you provide when placing an order, creating an account, or contacting us. It may include:
  • Full name
  • Email address (e.g., support@touchlandstore.com for communications)
  • Mailing address (for order delivery)
  • Phone number (for delivery updates or order-related communications)
  • Payment information (e.g., credit card details, which are processed by third-party payment processors and not stored by us directly)

1.2 Transactional Information

When you make a purchase on our Website, we collect information related to your transaction, such as:
  • Order number
  • Products purchased (e.g., Hand Mists, Body & Hair Fragrances)
  • Purchase amount (in USD)
  • Shipping and delivery details
  • Payment method (excluding full payment credentials)

1.3 Website Usage and Technical Information

When you visit our Website, we automatically collect technical and usage data through cookies and similar tracking technologies (see Section 6 for details). This information may include:
  • IP address
  • Browser type and version
  • Operating system
  • Pages visited on the Website, and the time and date of your visit
  • Referral source (how you arrived at our Website)
  • Device information (e.g., device type, unique device identifiers)

1.4 Communications Information

If you contact our customer support team (via email, phone, or through the Website), we collect records of your communications, including the content of your messages, to respond to your inquiries and improve our services.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including but not limited to:
  • Process and fulfill orders: To process your payments, prepare and ship your orders, and provide delivery updates.
  • Provide customer support: To respond to your questions, concerns, and requests (e.g., handling returns, refunds, or product inquiries).
  • Improve our Website and products: To analyze how you use our Website, identify areas for improvement, and develop new products or features that meet your needs.
  • Send marketing communications: To inform you about new products, promotions, discounts, or other offers that may interest you. You can opt out of these communications at any time (see Section 5).
  • Ensure security and prevent fraud: To protect our Website, services, and customers from unauthorized access, fraud, or other illegal activities.
  • Comply with legal obligations: To adhere to applicable laws, regulations, or legal processes (e.g., responding to a court order or subpoena).

3. How We Share Your Information

We do not sell your personal information to third parties for commercial purposes. We may share your information with trusted third-party service providers who assist us in operating our business, provided that these providers agree to protect your information and only use it for the purposes we specify. These third parties include:
  • Payment processors: To securely process your payment transactions (e.g., credit card companies, PayPal). These providers only receive the information necessary to process payments and do not store or use your information for other purposes.
  • Shipping and logistics providers: To deliver your orders (e.g., FedEx, UPS). We share your name, shipping address, and order details with these providers to ensure timely delivery.
  • Customer support tools: Third-party platforms that help us manage and respond to customer inquiries (e.g., email management software).
  • Analytics providers: To analyze Website usage and improve our services (e.g., Google Analytics). These providers may use cookies to collect data, as outlined in Section 6.
We may also disclose your information if required by law, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. How We Protect Your Information

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information) using secure socket layer (SSL) technology.
  • Restricted access to personal information, limited only to authorized employees and third-party service providers who need the information to perform their duties.
  • Regular security audits and updates to our Website and systems to address potential vulnerabilities.
  • Secure storage of data in compliance with industry standards.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously strive to improve our security measures.

5. Your Rights Regarding Your Information

You have certain rights regarding your personal information, subject to applicable laws. These rights include:
  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request to correct or update any inaccurate or incomplete personal information.
  • Deletion: You can request to delete your personal information, unless we are required to retain it for legal or business purposes (e.g., processing refunds, complying with tax laws).
  • Opt-out of marketing communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at support@touchlandstore.com. Please note that we may still send you transactional communications (e.g., order confirmations, shipping updates) even if you opt out of marketing.
  • Data portability: You can request a copy of your personal information in a structured, machine-readable format, where applicable.
To exercise any of these rights, please contact us at support@touchlandstore.com with your full name, email address, and a detailed description of your request. We will respond to your request within a reasonable time frame, as required by law.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze Website usage, and deliver personalized content. A cookie is a small text file that is stored on your device when you visit a website.

6.1 Types of Cookies We Use

  • Essential cookies: These cookies are necessary for the Website to function properly. They enable basic features such as processing orders, accessing secure areas of the Website, and remembering your shopping cart. You cannot disable these cookies through your browser settings.
  • Analytics cookies: These cookies help us understand how visitors use our Website (e.g., which pages are most visited, how long visitors stay on the site). This data is used to improve the Website and optimize user experience. We use third-party analytics providers (e.g., Google Analytics) for this purpose.
  • Marketing cookies: These cookies track your browsing activity on our Website to deliver personalized marketing communications (e.g., promotions, product recommendations) that may interest you. They may also be used to measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or set preferences for when cookies are allowed. However, please note that disabling essential cookies may prevent the Website from functioning properly, and you may not be able to complete purchases or access certain features.

7. Children's Privacy

Our Website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information. If you believe that a child under 13 has provided us with personal information, please contact us at support@touchlandstore.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will revise the "last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after the updated policy is posted constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: