Shipping Policy

At Touchland, we are committed to providing you with a seamless and efficient shipping experience, ensuring your favorite products reach you in a timely manner. This Shipping Policy outlines important details regarding order processing, delivery timelines, shipping costs, and more. For any further questions, please contact our customer support team.

1. Order Processing Time

All orders placed on touchlandstore.com are processed within 1-3 business days. Business days exclude weekends (Saturday and Sunday) and major holidays. Please note that order processing may be slightly delayed during peak shopping seasons (such as holidays or promotional events) due to increased order volume. We will notify you via email if there is any unexpected delay in processing your order.

2. Delivery Time

After your order is processed and shipped, the estimated delivery time is 6-12 business days. Delivery times are calculated from the date of shipment (not the date of order placement) and may vary slightly depending on the destination, local logistics conditions, or unforeseen circumstances (such as extreme weather, natural disasters, or customs delays for international shipments). We strive to ensure timely delivery, but cannot guarantee exact delivery dates due to factors beyond our control.

3. Shipping Costs

We are pleased to offer free standard shipping on all orders—no minimum purchase required! This free shipping benefit applies to all destinations, with no additional fees for domestic or international delivery. There is no need for promotional codes to avail of this offer; free shipping is automatically applied to all orders at checkout.

4. Shipping Destinations

We currently ship to most countries and regions worldwide. If you are unsure whether we ship to your specific location, please check during the checkout process or contact our customer support team for confirmation.

5. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include a unique tracking number and a link to the logistics provider’s website, where you can monitor the status of your shipment in real-time. If you do not receive the shipping confirmation email within 4 business days of placing your order, please check your spam folder first, or contact us for assistance.

6. Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address (including street name, house number, apartment/unit number, city, postal code, and contact phone number) during checkout. We cannot be held responsible for delayed or undelivered orders due to incorrect or incomplete address information. If you need to modify the shipping address after placing an order, please contact us immediately. We can only adjust the address if the order has not yet been shipped; once shipped, address changes are no longer possible.

7. Undelivered or Returned Orders

If an order is returned to us by the logistics provider due to an undeliverable address (e.g., recipient not available, incorrect address, or refusal to accept), we will contact you via email to confirm the correct address. A re-shipping fee may apply for resending the order, unless the undelivery was caused by our error. If we do not receive a response from you within 15 business days, the order will be canceled, and a refund (excluding any applicable re-shipping fees) will be issued to your original payment method.

8. Contact Us

If you have any questions or concerns about our shipping policy or the status of your order, please visit our website at touchlandstore.com or email our customer support team at support@touchlandstore.com. We will respond to your inquiry as soon as possible.